Support
Real help from a person, not a bot. Please include enough detail for us to find the appointment.
Email us
For account problems, email delivery questions or anything else.
Our support email address is not live yet. It will be published on this page as soon as the mailbox has been set up and tested.
We aim to reply within two working days.
If you are a customer
Your appointment belongs to the trade business that contacted you. Their number is in their email and on the appointment page — please call them directly, especially if the visit is soon.
What to include in an email
- Your business name and the email address you sign in with.
- The date of the appointment and the customer’s surname.
- What you expected to happen, and what happened instead.
Never send us passwords or customer access links. We will never ask for them.
Common questions
- My customer did not get the email.
- Ask them to check their junk folder. You can always copy the customer link and send it by text or WhatsApp — that always works, even if email is having a bad day.
- My customer has no email address.
- Add the appointment with a mobile number only. VisitCheck will show the link and a ready-made message for you to send. Automatic reminders are switched off for that appointment.
- Can I change an appointment after sending it?
- Yes. Changing the date, arrival window, address, job details or checklist means the customer has to confirm the new details again — the earlier confirmation is kept in the history.
- Do you send texts or WhatsApp messages?
- No. VisitCheck sends email only. Sharing a link by text or WhatsApp is something you do yourself from your own phone.